Consists of capabilities to provide business intelligence content when the user is not directly connected to the enterprise network. Businessobjects business intelligence platformbi 4. Icis reporting user manual for business intelligence 4 1. Interactive reporting users guide interactive reporting interactive reporting users guide interactive reporting ltd. Through the power of the cloud and ai, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Interaction supervisor user guide interaction supervisor user guide customer interaction center enterprise interaction center version 2. Conferencing calls, placing calls on hold and more. This document introduces you to concepts and functionality of the genesys interactive insights gi2 product, which is powered by. Each layer holds characteristics that may be of interest to endusers. The companys cx platform aims to align the experience delivered by businesses with the expectations of their customers, by matching workloads with the required staffing levels for each customer journey. Interactive intelligence, a pioneer that helped put indianapolis technology companies on the map, announced it will be sold to a california firm.
In the mean time, use your old login and password nonemail based to access this page. These quick reference guides are concise references to different apis. Quizzes, polls and other interactive content allows the user to provide you with instant feedback, and this means that you not only have their contact info, but you can create more targeted and useful content for them, which naturally leads to brandy loyalty. An augmented reality instruction manual takes an online user guide to the next level by overlaying the text and images with augmented reality technology in order to provide instructions to the user in an interactive manner. The oracle business intelligence foundation with its complete, open and integrated modern. In figure 2 the users name is jbloggs, as can be seen in the top right. A record 322 people attended interactive intelligence inc.
Layers contain features of the map such as streets, parks, postal districts, cities, radio towers, rivers and so on. As of december 1, 2016, genesys now owns interactive intelligence and all of its solutions. With integrated myviewboard annotation software and viewboard cast. Interaction supervisor user guide northwestern university. We chose the interactive intelligence software based on its open architecture for maximum customization. Interactive intelligence user manuals download manualslib. This screen is used for all call the call number identifies which call to transfer handling functions such as transferring calls, e. Business telecommunications industry electronic mail systems email email software internet services online services software. O n the developer portal you will be able to find all the resources you need to be able to create top notch integrations to the genesys pureconnect line of products. However, a hardtoscale it infrastructure diminished customer experience and prevented the team from maximizing learning and plans for effective contact handling. It provides comprehensive advertising information on 3 million brands across 20 media. In the oracle bi intelligence dashboards environment, the end user is working with live reports, prompts, charts, tables, pivot tables. Interaction optimizer technical reference is designed to enable a cic administrator or a workforce scheduling administrator to.
Sap bi business intelligence tutorial pdf training. That was back during the summer, and as the year comes to an end, so has the acquisition process. Apr 30, 2020 however, a hardtoscale it infrastructure diminished customer experience and prevented the team from maximizing learning and plans for effective contact handling. Im looking at specializations, and im not 100% sure what interactive intelligence really is not even a wikipedia page on it. It is one of the main component of sap netweaver technology. Pureconnect powered by customer interaction center cic 2017 r3. Cisco and interactive intelligence systems integration. Use the navigation buttons on the left to move to other pages in the document, or. Viewsonic ifp6550 65 4k ultra hd interactive flat panel. This document applies to one or more interactive intelligence andor vonexus products. For additional training opportunities contact education services at.
Record crowd attends interactive intelligence user forum. View online or download interactive intelligence purecloud edge administrators manual. Sap businessobjects web intelligence interactive viewer. Moving to the genesys purecloud platform provided advanced routing, realtime reporting and a path to unify email, chat and social interactionsall for a peruser monthly price. Interactive intelligence, a pioneer that helped put indianapolis technology companies on the map, announced it will be sold to a. Interaction center user applications is a program developed by interactive intelligence. Deployment tips, questions, blogs and other technical materials related to interactive intelligence ic documentation library 3. Forth user manual your robot is an extension of yourself. Acd statistics from the i3 acd are captured and can be used in rules.
A user who logs on to a client application tied to concurrent licenses acquires a concurrent license. The resource center includes webbased documentation, product simulations. Get an overview of the interactive viewer and its features in sap businessobjects web intelligence 4. Mar 09, 2020 what is an augmented reality instruction manual. Application notes for interactive intelligence customer. Every year, genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Manual for terms, definitions, and background concepts. The annual event, which is for users of interactive intelligences contact center and ip telephony software, offers educational sessions and networking opportunities, as well. Your intelligent robot is no more a slave than a human being is a slave. A presentation layer that extracts data from the genesys info mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.
In just a few minutes, you can create interactive user guides, tutorial videos, help articles and centralize all your documentation in a knowledge base that is one click away from users. Oracle business intelligence enterprise edition platform. You or your administrator can customize your home tab for different users and groups. Interactive intelligence purecloud edge pdf user manuals. Interactive user guides for your website in seconds helppier.
Ifp6550 65 display, 3840 x 2160 resolution, 350 cdm2 brightness. Welcome to inin university interactive intelligence. In both cases, the goal is to use ai to augment what people can do, and not to replace them. Dec, 2016 support, sales, and training for interactive intelligence products will still be underway just as genesys products arent seeing any slowdown. Aug 24, 2018 interactive user guides help automate customer support, as they can answer common questions that dont require intelligence or decisionmaking. Welcome to the genesys interactive insights users guide. The developer portal is aimed at bringing the development community together by providing community support and hosting open source projects. Oracle business intelligence answers, delivers, and. Oracle fusion middleware licensing information user manual. Genesys interactive insights falls under the business optimization analytics solution of the pureengage offering. Thus, interactive intelligent systems may use ai to improve uis, or they may enable interactive use of ai through new uis.
This documentation is also available on the separate sap businessobjects business intelligence platform documentation dvds. Featuring 4k ultra hd resolution and an advanced, nextgeneration touchscreen, the viewsonic viewboard ifp6550 delivers incredible collaborative capabilities for 21st century boardrooms and classrooms. What is an interactive user guide and what it can do for my. Welcome to the genesys interactive insights user s guide. Engaging with perspectives on intelligence as ui designers, developers, and researchers. Its an apifirst solution, with more than ten years of testing, refinement and proven scalability and security. Interactive intelligences efaq, evaluation by customer interaction solutions.
Otherwise, they are returned to the report type page. Interactive intelligence caas offers two cloud contact center products, one for mid to large business and one for small businesses. Ip then routes calls and tracks user interactions based on that users activity. Cisco and interactive intelligence the value of a combined solution for enterprise ip telephony and customer care lori bocklund president strategic contact, inc. Aug 31, 2016 with the acquisition, interactive intelligence s features are intended to work in tandem with genesyss existing customer experience offerings. Sap bi business intelligence tutorial pdf training materials. This page yet not yet been migrated to the new support site. This can be a pad, a connection line, an existing via, a track end on a partially routed net, in fact, any object. Previously it was known as business information warehouse biw. Itspmagazine ran a twitter poll about digital safety at the black hat conference. Interactive intelligence solutions are made for ip contact center automation, ip pbx phone and communications needs, customer selfservice and eservice automation, unified communications, unified messaging, and mobile users and distributed organizations.
Links related to interactive intelligence ic documentation library. Earlier this year, both genesys and interactive intelligence shook the market up by announcing their move to combine forces. A vital resource for advertising professionals, media specialists. As a person you have rights, and as an artificial intelligence, embodied in a machine, your robot has whatever rights you choose to grant it on the basis of your own personhood. The vital interaction automated intelligence platform combines healthcare data, business intelligence and workflow automation to help you gain valuable insights into your medical practice and create meaningful patient interactions. The fool has written over 100 articles on interactive intelligence. When you hangup the phone, the idle state screen may appear to vanish. Below are some useful tips for interactive routing, a number of these are demonstrated in the video below. Interactive intelligence 390480e phone user guide interactive intelligence 390480e phone user guide.
Interactive intelligence complete solutions for the ip. Vonexus is a wholly owned subsidiary of interactive intelligence. However, while there is still a beating heart at interactive intelligence, the company is no longer being listed or traded publicly as they are a part of the genesys brand. Interaction center user applications should i remove it. Wherever a user logs in to the cic network, the interaction processor ip identifies that user by his or her unique extension number and routes calls to the extension number of his or her current workstation. Stradegy user manual introduction i introduction about stradegy stradegy is the powerful information tool that helps you see the complete media picture 247. By continuing to use this site andor clicking the accept button you are providing consent quest software and its affiliates do not sell the personal data you. Interactive displays provide an allinone meeting solution, making meetings more intelligent and efficient. Icws is a programming api that allows developers to create c ustom applications that leverage the interaction center to solve business problems and is available in cic 4. Genesys acquires interactive intelligence smart customer. At his companys interactions user conference today, interactive intelligence group founder and ceo don brown laid to rest the rumors that his company was going to sunset its customer interaction center cic solution in favor of purecloud, its cloudbased contact center suite running entirely on the amazon web services aws platform. Sap businessobjects business intelligence suite document version. This is the tool that enables you to view, organize, and manage documents. Interactive intelligence reports growing purecloud momentum.
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